We are pleased to make available to you WaveCentral from 7th May 2025.  

The Program
 
The primary goal of WaveCentral is enhance the partner experience, engagement, 
partner success and loyalty with Wavelink. Partner organisations’ Primary and 
Secondary members may be eligible to earn rewards (defined below) upon attainment 
of the goals and objectives (stipulated below). The Program may be referred to as 
WaveCentral (“The Program”). 

Eligible Participants
 
The Program is open to Wavelink’s partner organisations and representatives in 
Australia(" Participants"). Principal & Secondary Accounts included - Principal Member 
of each organisation to select redemption pathway: If individual, both Principal & 
Secondary members earn points & redeem individually. If organisation, Secondary 
members earn & redeem base activities such as quizzes, webinars, certifications & 
sales are redeemed by Principal members only. Through their participation in the 
Program, Participants are deemed to have accepted these Terms and enter into a 
binding agreement with Wavelink. If a Participant does not wish to accept these Terms, 
they should refrain from participating. If, during the Program Period, the Participant’s 
status changes so that they are no longer eligible to participate in the Program, they will 
be excluded from the Program.

Program Award
  
Participants who fully and completely meet the Program Requirements will be eligible to 
receive the Program award points to spend in the reward store ("Award"). Points earned 
are only valid for approved activities as outlined and completed on the WaveCentral 
website. Points will be awarded once each activity is completed and verified by 
Wavelink. Points will not be awarded until this time. Points are earned when you complete the below activities: 

Activity
 

Program Reward
 
Additional terms relating to the prizes “Rewards” apply; and is subject to further terms 
and conditions relating to its use, or manufacturer’s warranty or guarantee. Wavelink 
reserves the right to modify, extend or discontinue the Program, in whole or in part, at 
any time and without further notice. Without limiting the generality of the previous 
sentence, the eligible Wavelink products and/or services included in the Program may 
be changed or substituted at any time. 

Merchandise Rewards
 
Nothing in these terms and conditions is intended to exclude, restrict or modify rights 
which you may have under any law (including the Australian Consumer Law (‘ACL’), 
and consumer guarantees relating to goods or services under the ACL) which may not 
be excluded, restricted or modified by agreement (‘Your Consumer Rights’). Subject to 
Your Consumer Rights, the Promoter is not liable for any loss or damage caused 
(including by negligence), suffered or incurred in connection with the Promotion or 
rewards. Any condition or warranty which would be implied by law into these terms and 
conditions is excluded. 

Merchandise rewards will be processed & delivered within 2 weeks to Participants after redemption is made. 

Mobile Pay
  
Any ancillary costs associated with redeeming a Virtual Visa Gift Card are not included. 
Any unused balance of a Virtual Visa Gift Card will not be awarded as cash. 
Redemption of a Virtual Visa Gift Card is subject to any terms and conditions of the 
issuer including those specified on the Virtual Visa Gift Card. 
The Virtual Visa Gift Card (“Card”) is issued by Heritage and People’s Choice Limited 
trading as Heritage Bank ABN 11 087 651 125 (‘Heritage’) pursuant to a licence from 
Visa Worldwide PTE Ltd. Blackhawk Network Australia Pty. Ltd. ACN 123 251 703 
(‘Blackhawk’) is Heritage’s program manager for the Card. Full Terms and Conditions 
apply, please see: https://incentivesgiftcard.com.au/terms-conditions/. Card balance, 
transaction history and important notices about your Card are available, free of charge, 
at www.myprepaidcentre.com.au or by calling 1800 778 619. 

Leaderboard Reward Procedure for breaking ties
 
In the unlikely event of a tie in scoring after conclusion of the Wavelink Judging Phase, 
a winner among the tying Entries will be selected based on the partner with the higher 
revenue. Judges reserve the right in their sole discretion to select fewer than the stated 
number of winners if there is an insufficient number of eligible Entries, or an insufficient 
number of eligible Entries meeting the minimum Judging Criteria. 

Winner selection and notification
 
Potential winner(s) will be determined and notified by direct contact via their registered 
member details provided. 

If a potential winner cannot be contacted, is contacted and does not respond in a timely 
manner with all required information, or fails to claim the prize as directed within the 
time allotted following attempted notification, refuses the prize, is ineligible to accept the 
prize, is otherwise not in compliance with these Official Rules, or if the attempted prize 
notification is returned as undeliverable, then the prize at issue will be forfeited and, at 
Wavelink sole discretion, not awarded or awarded to an alternate winner with the next 
highest-ranking Entry based on judging. 

A Participant is not a winner, even if a prize notification is received, unless and until the 
Participant’s eligibility and the potential winning Entry has been verified and the 
Participant is notified that verification is complete. Potential winners must continue to 
comply with these Official Rules. 

It is at Wavelink’s discretion to select wildcard entries to attend the travel reward. If the 
selected participant cannot attend Wavelink will nominate a replacement participant. 

Travel Rewards
 
Winner is solely responsible for any travel-related costs or expenses exceeding the Trip 
outline and itinerary, including any extra nights’ stay and any additional costs associated 
with an extended stay, as well any Trip-related costs for incidentals, hotel or airline 
service charges or processing fees, additional meals, gratuities, telephone calls, 
facsimile charges, Internet charges, gift shop purchases, souvenirs, spa, beauty salon, 
laundry or other guest service charges, costs or expenses related to 
non-WaveCentral-designated activities, in-state travel or other activities, tours or 
excursions, any or other costs or expenses not provided by Wavelink as part of the 
prize. Travel must be made through Wavelink designated agent and service providers of 
Wavelink choosing. Winner is responsible for complying with hotel requirements, 
including but not limited to the presentation of a major credit card at check-in. All airline 
and accommodation provider terms, conditions and restrictions apply. 
Wavelink will attempt to notify winner of the itinerary and proposed date(s) for travel no 
later than 2 weeks prior to expected date of departure, and winner must be available for 
travel on the dates specified by Wavelink. All reservations, travel, and accommodations 
are subject to availability, restrictions, and airline blackout dates, so Wavelink cannot 
guarantee Trip or related transportation will be available on the exact dates specified in 
these Official Rules. Wavelink reserves the right to change the leaderboard prize, travel 
dates, itinerary and any other information if necessary due to unforeseeable 
circumstances. 

Wavelink reserves the right to change travel inclusions subject to availability. 
By participating in the Promotion, each Participant accepts and agrees that Wavelink, in 
its sole discretion, may disqualify any Participant who (whether in fact or by attempt) 
subverts, circumvents, or tampers with the entry process, or the lawful operation of this 
Promotion or the Site, or who Wavelink finds to be acting in an unsportsmanlike or 
disruptive manner, or in a manner otherwise in violation of these Official Rules. 

Standard of Conduct
 
You are reminded that by participating in with Wavelink’s incentives and activities in your 
capacity as an employee or authorised Channel Partner of Wavelink, you hereby agree 
to maintain a standard of conduct befitting of our organisation and our values as part of 
these official rules.

Each travelling delegate has a role to play in embodying and protecting our great 
company, our brands and our reputation. The behaviour and conduct of our group 
affects our overall business success therefore by attending you are committed to acting 
ethically and responsibly and complying with the relevant laws and regulations in all 
countries and regions in which we conduct our business. 

Acting ethically and responsibly goes beyond mere compliance with legal and regulatory 
obligations. It involves being a good corporate citizen, by acting with honesty, integrity 
and in a manner that is consistent with the expectations of our customers, our suppliers, 
and the broader community and also acting in accordance with the spirit as well as the 
letter of the law. 

This applies throughout Wavelink’s incentives and activities during and outside of 
business hours and whether it be during a formal or planned event or during any 
personal time that has been allocated to you. 

Key Principles of this Code of Conduct
 
It is important that all delegates adhere to and abide by this Code of Conduct to ensure 
that we conduct our business with honesty, integrity and to the highest standards of 
personal and professional ethical behaviour. 

Delegates are required to adhere to and obey these Key Principles in all of their 
activities and dealings: 

● Ensure you attend all scheduled activities and events outlined in Wavelink’s 
travel itineraries 
● Always act honestly and with integrity and to the highest standards of personal 
and professional ethical behaviour 
● Deal honestly and fairly with, and be courteous and respectful to, all our people, 
our customers and our suppliers 
● Act in the best interests of Wavelink in a manner which upholds our brands, 
values, Philosophies and our reputation 
● Do not participate in any illegal or unethical activity 
● Notify your tour leader if you believe anyone is not acting in accordance with this 
Code of Conduct 
● Only deal with fellow delegates who demonstrate ethical and responsible 
business practices which are consistent with this Code of Conduct 

Reward(s) Error Policy
 
This Reward(s) error policy (the “Reward Error Policy”) applies to each Participant in the 
WaveCentral Program. Accidental typographical errors sometimes occur in Reward(s) 
descriptions or values.  In this event, Wavelink reserves the right to notify you of the 
correct description or value before Reward(s) is shipped.  The Reward(s) Error Policy 
requires prompt mitigation and recovery of all Reward(s)s issued in error for any reason; 
including, but not limited to data inaccuracy, inaccurate Reward Points’ valuation, 
processing error or miscommunication. The Reward(s) Error Policy requires immediate 
steps be taken to mitigate loss by reversing Reward Points deposited to Participant 
accounts in error, placing a hold on delivery and fulfillment of Reward(s), and/or 
cancelling Reward(s) orders. As a result of error mitigation steps, a Participant may 
have a negative Reward Points account balance. A Participant can restore his or her 
Reward Points’ account to a positive balance by receiving further Reward Points; or 
participants may elect to be credited Reward Points by returning Reward(s) previously 
received by the Participant. 

If a Participant attains Reward(s) through the WaveCentral program in a way that 
contravenes the program terms (this may be via a technical error or security 
vulnerability exposed by the participant) then Wavelink reserves the right to notify you of 
the correct description or value before Reward(s) is shipped. Where incorrect Reward(s) 
are received by the Participant before the error is discovered, Wavelink reserves the 
right to cancel or reclaim the Reward(s) where possible. 

Program Requirements and Claims
 
● Wavelink will provide the Award to a Participant who meets the Program 
Requirements and has made a Claim for the Award. The Program Requirements 
are as follows: Eligible Partners are required to register their inclusion in the 
program at the WaveCentral program. 

● Participating organisations may opt to centralise sales claiming and rewards for 
this promotion and disburse rewards to individuals via their own methods. 

● To have a valid claim for the Award, the Participant must be in good standing with 
Wavelink at the time of the claim, must not be in breach of these Terms or any 
other agreement that they have in place with Wavelink and must demonstrate to 
Wavelink satisfaction that they have fully and completely met the Program 
Requirements ("Claim"). For a Participant’s Claim to be valid, it must also be 
made in accordance with these Terms and all terms contained in the Program 
materials and, where applicable, the relevant Partner Program. 

● All points expire 6 months from issuance  

● All sales expire 90 days from upload  

General Terms
 
By signing up for this program, you are automatically enrolled to be eligible for 
incentives offered by Wavelink for Fortinet products and solutions. If you would like to 
opt out of any of the incentives, please email the team at support@wavecentral.com.au  

● Unless a different governing law is stated to apply in the specific terms of a 
Program, the terms and conditions of the Program are governed by the laws in 
Australia as applicable. 

● No exceptions to the Program will be allowed. Wavelink has the right to deny all 
claims that do not meet the criteria and requirements outlined in the Program. 

● Wavelink reserves the right to modify, extend or discontinue the Program, in 
whole or in part, at any time and without further notice. Without limiting the 
generality of the previous sentence, the eligible Wavelink products and/or 
services included in the Program may be changed or substituted at any time. 

● Wavelink reserves the right to automatically payout rewards to Participant 
throughout and/or at the end of the program period. 

● All sales are calculated in AUD. 

● Wavelink has the right in its absolute discretion to deny any claim to entitlement 
under the Program and/or may prohibit a Participant from participating in the 
Program where Wavelink (in its absolute discretion) determines that such 
Participant is attempting to undermine the legitimate operation of the Program by 
cheating, hacking, deception or other unfair playing. 

● All decisions by Wavelink are final. 

● The Program is void to the extent prohibited or otherwise restricted by applicable 
local law. If a portion of the Program is found to be prohibited or otherwise 
restricted by applicable local law, only that portion of the Program will be void. 

● Wavelink, and all their respective officers, directors, employees, representatives, 
and agents will have no liability to, and will be held harmless by a Participant 
making a Claim under the Program, for any loss, damage or liability directly or 
indirectly related to the acceptance, possession, delivery, use or misuse of any 
matter or thing awarded under the Program. 

● Any disputes, legal claims and causes of action arising out of or in connection 
with the Program will be resolved individually, without any resort to any form of 
class action. 

● Wavelink is not responsible for any lost, late, or misdirected mail (including email) 
nor for any errors, omissions, interruptions, defects, or delays in any technical 
platforms or means of electronic transmission used in the publication or 
Participation of the Program. 

● If Wavelink collects any personal data of a Participant because of their 
participation in this Program, Wavelink will deal with that data in accordance with 
its Privacy Policy. 

● Wavelink will have no liability to any Participant or other person under the 
Program or otherwise for lost profits, loss of use, lost or corrupted data, loss of 
goodwill or for any incidental, indirect, special, or consequential losses or 
damages arising in connection with or under the Program and/or the Program 
terms and conditions, even if Wavelink has been notified of such losses or 
damages. 

● Any FBT liability is the responsibility of the Individual Partner Representative 
“Participant”. Consequently, it is solely the Individual Partner Representative's 
responsibility to report and pay all applicable taxes or duties that may be required 
under any appropriate laws related to the Incentive(s) he/she receives. The 
Individual Partner Representative may consult his/her own tax advisor with any 
question or concern about the taxes that apply to him/her in relation to this 
Program. 

● Organisations as well as an Individual Partner Representative may consult 
his/her own tax advisor with any question or concern about the taxes that apply 
to him/her in relation to this Program. 

● It is the responsibility of the recipient to ensure that any promotional rewards and 
rebates comply with any and all of their company's internal auditing and/or code 
of conduct requirements, surrounding the acceptance of rebates and gift cards. 

Any questions regarding this Program should be addressed 
to support@wavecentral.com.au. 

By clicking “I Agree” upon registration, Partner is indicating that a representative of the 
Partner with the authority to bind the Partner contractually has read and agreed to the 
terms and conditions of this Agreement and The Program.